How Can We Help You?
Find answers to common questions, browse our guides, or contact our support team for assistance with your crypto-to-bank transfers.
Popular Help Topics
Quick access to the most common questions and guides
Getting Started
How to create an account, verify your identity, and make your first crypto transfer
Learn More →Transfers & Withdrawals
Understanding transfer times, fees, and how to send crypto directly to your bank
Learn More →Security & Safety
Two-factor authentication, account security, and how we protect your funds
Learn More →Frequently Asked Questions
How do I create an XFiat account?
Creating an account is simple and takes less than 2 minutes:
- Click "Sign Up" on our homepage
- Enter your email and create a strong password
- Verify your email address by clicking the link we send
- Complete basic KYC verification with your ID
- Start sending crypto to your bank!
How do I send cryptocurrency to my bank account?
Follow these simple steps to convert crypto to cash:
- Log in to your XFiat account
- Add your bank account details
- Get your unique wallet address for the crypto you want to send
- Send crypto from any exchange or wallet to this address
- Once confirmed on blockchain, bank payment arrives within 45 seconds to 3 minutes
How long do transfers take?
Transfer times depend on blockchain confirmation. After your crypto transaction is confirmed on the blockchain, bank payment arrives within 45 seconds to 3 minutes. Blockchain confirmation times vary depending on network congestion and transaction fees.
What are the fees?
XFiat charges a transparent 0.5% transaction fee with no hidden charges. There are no withdrawal fees, deposit fees, or monthly maintenance fees. What you see is what you get.
Is XFiat secure?
Yes! We use bank-level security including:
- SSL encryption for all data transmission
- Cold storage for 95% of crypto assets
- Two-factor authentication (2FA) protection
- Full KYC/AML compliance
- Regular security audits by third-party experts
Still Need Help?
Our support team is available 24/7 to assist you